Refund & Cancellation Policy

Drop-in sessions

You can cancel or reschedule for free up to 12 hours before your session starts. Cancel from your account page and the payment is refunded in full to the card you used.

Within 12 hours of your session start time, the booking is non-refundable — the slot has been held for you and it's usually too late to fill.

If we have to cancel a session for any reason (equipment issue, weather, staff illness), you'll be offered a reschedule or a full refund — your choice.

Group & private hires

Team Recovery and Private/Corporate hires can be cancelled for a full refund up to 48 hours before the booking. Within 48 hours the fee is non-refundable, though we'll always try to reschedule you where we can.

Memberships

You can cancel your membership at any time from your account page. You keep full access until the end of your current paid month — after that, the recurring charge stops and you won't be billed again. Monthly membership fees already paid are not pro-rated or refunded.

Unused member sessions do not roll over into the following month.

14-day right to withdraw (memberships bought online)

Under EU consumer law, you have 14 days to withdraw from a membership subscription bought online. If you start using sessions within that period, you agree that the service has begun and the withdrawal right no longer applies to used sessions.

Gift cards

Gift cards are sold in-studio only, are non-refundable once purchased, and can be used against any drop-in session or membership.

How to request a refund

Email us at hello@pikenhot.ie and we'll process your request. Refunds usually appear on your card within 3-10 working days.